Support Policy for Instant SMM Panels Services
Effective Date: February 1, 2025
1. Introduction
Instant SMM Panels ("we," "us," or "our") is committed to providing excellent customer service and support. This Support Policy outlines the scope of our support services, response times, and how to contact our support team. This policy applies to all users of the Instant SMM Panels website (https://instantsmmpanels.com/) and related services.
2. Scope of Support
Our support team provides assistance with the following:
Account Issues:
Password resets and account recovery
Issues with logging in
Account verification
Updating account details
Billing and payment inquiries.
Order Issues:
Problems with order processing (e.g., delayed starts, failed orders)
Order cancellations and refunds
Discrepancies in order delivery
Clarification on order status.
Service Information:
Understanding our services and their features
Guidance on how to use our platform
Information about pricing and package options.
Technical Issues:
Reporting bugs or errors on the website
Troubleshooting platform-related problems.
3. Support Channels
We offer the following support channels:
Support Ticket System: The primary channel for support. Submit tickets via the "Contact Us" page on our website.
Email Support: Contact us via email at support@instantsmmpanels.com.
We do not provide support via phone or social media direct messaging.
4. Support Hours
Our support team operates during the following hours:
India Time Zone (IST) Support Hours: 10:00 AM to 6:00 PM, Monday to Friday.
Please note that support may be limited or unavailable outside of these hours.
Response time may be longer on weekends and public holidays.
5. Response Times
We aim to respond to support inquiries within the following timeframes:
Ticket System: Within 24-48 hours during business hours.
Email Support: Within 48-72 hours during business hours.
Response times may vary based on the complexity of the issue and the volume of requests received.
6. What We Do Not Support
Our support team does not provide assistance with:
Third-party platforms or services not related to Instant SMM Panels.
Social media account management, content creation, or general social media strategies.
Guarantees regarding specific results or engagement levels on social media platforms.
Issues arising from the violation of our Terms of Service or the terms of service of social media platforms.
General queries unrelated to Instant SMM Panels' services.
Personal coaching or tutorials not directly related to our platform usage.
7. Limitations of Support
While we strive to provide comprehensive support, we cannot guarantee resolution for every issue due to factors beyond our control, such as changes to social media platform algorithms or server issues.
We reserve the right to refuse support if requests are abusive, disrespectful, or violate our Terms of Service.
Support requests must be made in English. If made in another language, a delay will occur while the request is being translated.
8. How to Submit a Support Request
To ensure efficient handling of your support request:
Provide a clear and concise description of the issue.
Include relevant information such as order IDs, account usernames, and screenshots (if applicable).
Submit only one ticket or email per issue to avoid confusion.
Avoid sending follow-up inquiries within the stated response time.
9. Policy Updates
We reserve the right to modify this Support Policy at any time. Any changes will be posted on our website. It is your responsibility to check this policy periodically for updates.
10. Contact Information
If you have any questions regarding this policy, please contact us through our website's support ticket system or at support@instantsmmpanels.com.